Artificial Intelligence is helping companies identify problems and prevent issues faster than the human counterparts. Called “self-healing” or “self-driving” IT, the innovation has been made possible by advanced algorithms, more data about networks and IT infrastructure, and increased computing power.
Use Case for AI in IT
Adobe Inc. uses an AI-based program to automate about 25 core IT tasks that were previously done by employees. The company spent about nine months developing the program using open-source technology, said Chief Information Officer Cynthia Stoddard. It has been in use for about a year.
“We wanted to look at issues that we could automate and get the human element out.”Cynthia Stoddard
One thing the new system does: It automatically fixes failures in data-batching. The method is an efficient way to process and transfer large amounts of data, but it often results in errors. Adobe’s self-healing software was able to reduce the average time to correct a data-batching failure to about three minutes from 30 minutes, Ms. Stoddard said.
The system also excels at detecting when applications are about to crash and recover them by allocating more resources to ensure operation.
The Future is in AI for IT
Within three to five years, AI-enabled networks are predicted to become mainstream at big companies, said Rohit Mehra, vice president of network infrastructure at research firm International Data Corp. AI will be integral to company networks in the future, Mr. Mehra said, as they continue to expand with the influx of the Internet of Things, virtual reality, and fifth-generation wireless technology.
Interested in automating your IT infrastructure? IBM Corp. sells IT automation tools to customers under its AI OpenScale suite of software products.
Get real time update about this post categories directly on your device, subscribe now.